Refund Policy

Last updated: July 29, 2026. This policy applies to self-service digital license purchases on Kryocore.

When to contact us

Contact us if a payment was duplicated, a paid license was not delivered, the delivered product materially differs from the order, or a verified technical defect prevents use. Include the order reference and the email used at checkout, but never send card details or security codes.

Review and outcome

Requests are reviewed against payment, delivery, activation, and service records. Depending on the circumstances, we may correct delivery, provide technical support, replace access time, or issue a full or partial refund through the original payment method. Fraud, abuse, account sanctions by third-party platforms, or failure to meet clearly stated system requirements do not automatically qualify.

Consumer rights

Mandatory cancellation, withdrawal, conformity, and refund rights in your country are not excluded or reduced by this policy. To request review, email [email protected].